// case study · Mar 02, 2025IN PROGRESS

AI Real Estate Assistant

Automates after-hours customer queries using AI-powered chat and SMS workflows.

Reduced response time from hours to seconds.

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coverage

An AI assistant that triages real estate enquiries outside business hours, converting inbound emails into live chat conversations and routing follow-ups via SMS so leads never wait until the next morning.

Problem

Agents typically receive enquiries at all hours, but most cannot respond until the next business day. That delay loses leads to faster competitors and creates friction for time-sensitive buyers.

Solution

A pipeline that ingests email enquiries, runs them through an LLM-powered classifier and response generator, opens a chat session for the prospect, and falls back to SMS routing when the prospect prefers it. Built on Next.js with a small set of agent tools wired through MCP-style protocols.

Impact

→ Reduced response time from hours to seconds.